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JIBI Pro

The payment account opening is free, as well as certain features such as money deposits, merchant payments, and telecom recharges.

Jibi Pro is a payment account accessible through the mobile app available for download on the App Store and Google Play. It is designed for professionals, small businesses, SMEs, or large enterprises who wish to offer mobile payment options to their customers. No equipment investment is required; you only need your mobile phone to be operational.

JIBI PRO ALLOWS YOU TO:

Instantaneousness

Receive payments from your clients instantly.

Simplicity

Pay your suppliers and bills with ease.

Tracking

Ensure the tracking of all operations through a complete history of all your transactions, payments, and collections made.

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Practical Information and FAQ

WHAT IS JIBI PRO?

Jibi Pro is a mobile account accessible 24/7 that allows you to make your transactions conveniently, quickly, and securely, directly from your mobile.

With Jibi Pro, you can now:

Offer your customers the option to pay for their purchases using their mobile phone, either on your premises or remotely, simply and securely;

Pay your suppliers who have a Jibi Pro account;

Transfer your earnings directly to your bank account without having to go anywhere;

Receive transfers;

Pay your bills or make online purchases without having to share your banking information;

Recharge your mobile phone or that of your loved ones;

Deposit or withdraw money whenever and wherever you want through our extensive network of Wafacash and Attijariwafa Bank agencies.

Who can use JIBI PRO?

The Jibi pro account is open to all professionals (merchants, artisans, liberal professions, freelancers, etc.) who wish to accept payments via their mobile phone.

HOW CAN I REGISTER FOR JIBI PRO?

To benefit from the Jibi Pro offer, please visit the nearest Wafacash or Attijariwafa Bank agency.

How can I access my JIBI PRO account?

To access your Jibi account, simply enter the phone number associated with your Jibi Pro account and your password, which should be 6 to 8 digits long. If this is your first time logging in, the password to enter is the activation code you received by SMS on your phone. Once logged in, you will be prompted to change it for security reasons.

HOW TO FUND MY JIBI PRO ACCOUNT?

To fund your Jibi Pro account, visit any Wafacash or Attijariwafa Bank branch of your choice or fund your account via Attijarinet.

HOW CAN I WITHDRAW THE AVAILABLE MONEY FROM MY JIBI PRO ACCOUNT?

You can withdraw the available funds from your Jibi Pro account at any time by visiting the Wafacash or Attijariwafa Bank branch of your choice.

What is the purpose of the 'My Bank Accounts' section?

 "Accessible from the web or mobile, the 'My Bank Accounts' section allows you to view or delete the bank account RIBs that were previously declared at the branch. Please note that you must be the account holder of these bank accounts.

What is the purpose of the "My Transactions" section?

Accessible from the web or mobile, the 'My Transactions' section gives you access to all your transactions made via your Jibi Pro account

HOW TO CHANGE MY EMAIL ADDRESS?

To change your email address, select the 'My Settings' tab in the browser menu on the left side of your screen. You will then be prompted to enter your old email address as well as the new one.

HOW TO CHANGE MY PASSWORD?

To change your password, select the "My Settings" tab in the browser menu on the left side of your screen. You will then be prompted to enter your old password and the new one.

How to collect payments with JIBI Pro?

Payment can be made in two ways: You send a payment request to the client:

From your Jibi Pro app, you select 'Request a Payment,' enter the client’s phone number, and the amount they owe you;

From their Jibi Pro app, the client selects 'Pay a Merchant,' enters your phone number, the amount they owe you, and confirms the transaction.

How can I be sure that the payment has been made?

For every payment transaction, you will receive a notification confirming the receipt of funds.

Where can I track the transactions made through JIBI PRO?

by phone by calling one of our Customer Service advisors at 05.22.43.50.50, Monday to Friday from 8 AM to 8 PM, Saturday from 9 AM to 1 PM, Sunday from 10 AM to 3 PM;

HOW TO PAY ANOTHER JIBI PRO MERCHANT?

To pay a Jibi Pro merchant:

Select 'Pay a merchant';

Enter the merchant's phone number and the amount to be paid;

To validate your transaction, simply enter your password. Your Jibi Pro account will then be debited with the transaction amount.

HOW TO SEND MONEY TO MY BANK ACCOUNT?

To send money to your bank account:

Select 'Send to my bank account';

Choose the beneficiary bank account from your list of pre-registered accounts and enter the amount you wish to send;

To confirm your transaction, simply enter your password. Your Jibi Pro account will then be debited with the transaction amount.

HOW TO RECEIVE A TRANSFER?

To receive a transfer to your Jibi Pro mobile account, provide the sender with your IBAN, which you can find in the "My Settings" section. You will receive a notification upon the transfer's receipt.

HOW TO PAY BILLS OR MAKE ONLINE PURCHASES?

To pay a bill or make online purchases using your Jibi Pro account,
select "Pay a Bill" and choose the biller or service provider to pay;
enter the required information: payment ID or reference, contract number, invoice number, pre-booking code, or other details;
to validate your transaction, simply enter your password;
Your Jibi Pro account will then be debited for the transaction amount.

How to top up a mobile with JIBI PRO?

To recharge a mobile using your Jibi Pro account:

Select 'Recharge a mobile';

Enter the phone number to be recharged and the amount;

To validate your transaction, simply enter your password;

Your Jibi Pro account will then be debited for the transaction amount.

I MADE A TRANSACTION THROUGH JIBI PRO, HOW CAN I GET MY RECEIPTS?

 To view or print your receipts, once logged in to the website, select "My Transactions" in your Client Area. If you have provided an email address when opening your account, you will also receive a downloadable receipt after each transaction.

I have a question regarding the JIBI PRO service, who should I contact?

For any questions, comments, or complaints, please contact us:

By email by filling out the form in the 'Contact Us' section;

By phone by calling one of our customer service advisors at 05 22 43 50 50, Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 9:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM;

By mail by writing to the following address: Wafacash, 15 Driss Lahrizi Street, Casablanca;

We will respond as soon as possible.

I want to temporarily deactivate my Jibi Pro account, is it possible?

by mail by writing to the following address: Wafacash, 15 Driss Lahrizi Street, Casablanca

I lost my phone, what should I do?

 In case of loss or theft of your phone, we invite you to contact our Customer Service Center at 05 22 43 50 50 or visit the nearest Wafacash agency as soon as possible to block the use of your Jibi Pro account.

I want to cancel my Jibi Pro account, how do I do that?

You can cancel your Jibi Pro account at any time by going to any Wafacash or Attijariwafa Bank branch, bringing your ID card and mobile phone.

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