Wafacash offres you the Cash Express service. It is simple, fast, and secure:

Visit your nearest Wafacash or Attijariwafa Bank branch. 

 Provide the following information:

• A valid piece of identification;
• The beneficiary's first and last name (as indicated on their ID card);
• Your first and last name (as indicated on your ID card);
• The destination city;
• The amount you wish to send;
• Transaction fees.

Give the agent the funds you want to send and pay the transaction fee.

Verify that the receipt containing the unique money transfer number (Transfer No.) has been given to you and forward it to the beneficiary. For security reasons, the beneficiary must use this number to withdraw the funds.

To be informed about the availability of your transfer, Wafacash offers you the SMS option:
Once the money transfer is completed, upon the sender's request, Wafacash will send you an SMS to notify you about the availability of your funds, along with the transfer code to present at the agency to collect your money.

Wafacash offers you an SMS option charged at 3 MAD (VAT included), which notifies you once your beneficiary collects their money.

A valid ID can be a national identity card, a passport, or a residence permit

To cancel an ongoing transfer:

Visit the nearest agency to cancel your transfer. Cancellation can be done at any Wafacash agency:  

• If the cancellation is processed on the same day at the issuing agency, you will be refunded the full amount (without any deduction of fees);  
• If the cancellation is done at a different agency or on a date different from the issue date, you will bear the transfer fees and be refunded the amount.

According to the current regulations, the maximum amount you can send is 80,000 DHS.

You must present yourself within 45 days at the nearest Wafacash agency to your location.

• Easy access: A simple and quick solution for your daily transactions.
• Guaranteed security: With Hissab Bikhir, your operations are protected, allowing you to use your card with confidence.
• Extensive network: Thanks to free withdrawals at Attijariwafa Bank ATMs, you have quick access to your money without additional fees.

Visit one of our Wafacash branches to request your Hissab Bikhir card and start enjoying its many benefits now!

• I need to go to the nearest Wafacash agency.
• I will present my valid ID and my transfer number.
• After verifying my identity, I will safely collect my money.

To collect your transfer, you must present your ID card or passport. However, if you are a foreigner, you can present a valid identity card such as your residence permit or passport.

All money transfers are processed in Moroccan dirhams.

I receive the full amount of the transfer sent immediately.

Do you want to help one of your loved ones abroad? Wafacash offers the "Family Support" service with various partners: Western Union, MoneyGram, RIA, allowing you to send up to 10,000 MAD to your family members in need, anywhere in the world.

The fees are paid at the time of sending by the person who sent you the money.

Today, Moroccan citizens and residents in Morocco are allowed to make international money transfers under the "Family Assistance" program, up to 10,000 MAD per year.

You can send all or part of this amount via Wafacash agencies. To do this, present your identity card and provide the following information:
Your phone number, the destination country, the beneficiary's full name, and proof of the family relationship.
For the family link, the sender must provide a document linking them to the beneficiary:

• Ascendant: Copy of the family book page;
• Descendant: Copy of the family book page;
• Sibling: Copy of the family book page;
• Spouse: Copy of the marriage certificate (transfer to spouse);

If your beneficiary wishes to receive the funds into their bank account, you simply need to provide the account number to your agent.
Once your international transfer is completed, you will receive a receipt with the transfer number to share with the beneficiary.

I am sharing the transfer code that was sent to me with the agent along with a valid ID

Your beneficiary can withdraw their money at Western Union, Moneygram, RIA agencies, or directly to their bank account through our partners, Western Union and Moneygram.

The maximum amount you can receive is 80,000 DH (a little over 7,300 euros). Your family will need to check with the Western Union agency in France for the maximum amount they can send

No, no cancellation of the transfer by the beneficiary is possible.

Yes, as part of the family assistance service, you can send up to 10,000 MAD per year from any Wafacash agency through our various partners: Western Union, Moneygram, Ria.

No cancellation of transfer by the beneficiary is possible.

This is not possible as all customers must absolutely present their national identity card and their supporting documentation to perform a transaction on the account.

The minimum amount to open a Hissab Bikhir account is 100 DH

Visit the nearest agency and request the replacement of your booklet. It will cost you 20 DH excluding tax. A new booklet will be given to you on the spot.

Opening the account is free

In order to ensure continuous improvement of the services associated with the 'Hissab Bikhir' account, we are offering a death assistance service in Morocco, 'INJAD BIKHIR.'

This service is provided by our partner WAFA IMA, which offers support to your family and enables them, in the event of your death, to benefit from:

• Transportation of the deceased from the place of death to the burial site;
• Handling of the administrative formalities related to the transportation of the body;
• Payment of a funeral contribution of 3000 DHS, which will be deposited into your account within 48 hours.

Yes, indeed, you will have to pay monthly account maintenance fees:

• If you choose automatic payment, it will be: 6.50 MAD including funeral assistance;
• But if you opt for monthly cash deposits at the agency, it will cost you 9.80 MAD.

 If you are the holder of the Hissab Bikhir account, your family must inform Wafa IMA Assistance at 0522 589 489, available 24/7, in order to open a file and initiate the procedure to respond to your family's request within the limits of the guarantees outlined in the contract.

No, you cannot make any transfers

Yes, indeed, you can set up a salary direct deposit to your account at any time.

No, this is not possible, a Hissab Bikhir account cannot become overdrawn.

The card allows you to pay up to a daily limit of 1000 DHS

The Hissab Bikhir card allows you to make payments at any merchant equipped with an electronic payment terminal, as well as online payments, up to the available balance in your account.

The Hissab Bikhir Card allows you to make withdrawals up to the available balance in your account, with a daily limit of 500 MAD.

Yes, it is mandatory

The Hissab Bikhir card is valid for 2 years and automatically renewable.

The card is sold for 50 DHS excluding tax, payable by direct debit from the account in two installments:

• 1st year: 25 DHS excluding tax on the day of subscription;
• 2nd year: 25 DHS excluding tax on the same day of the following year

• You must immediately alert Wafacash of the loss or theft of your card.
• If your agency is closed, you can call the opposition center at the number 0522239191, available 24/7.
• You must file a loss or theft report with the public authorities (police station).
• Submit your loss or theft report to your Wafacash agency to confirm the opposition and request a renewal of your Hissab Bikhir card.

Good practices:

• Your card PIN is personal and confidential and must never be shared;
• Keep your card number and its expiration date safe, as this information is essential to make your opposition and will be requested if you call the opposition center.

With the Floussy card, you can make all your online purchases.

The Floussy card allows you to withdraw cash up to the balance of the card at all ATMs of all banks in Morocco.

The Floussy card is equipped with a confidential code required for each withdrawal and payment transaction.

The Floussy Card is a prepaid card that is rechargeable and not linked to a bank account.

• Report the loss or theft to the competent authorities (National Security, Royal Gendarmerie, police station).
• Submit your loss or theft declaration to the Wafacash agency where you purchased your Floussy card to confirm your loss or theft declaration.
• To recover your money, simply present your loss declaration and your identification to establish cancellation. You can then purchase a new Floussy card at any time.
• The remaining balance on your lost or stolen card can be transferred to a new Floussy card after deducting the fees for a new subscription or, if you prefer, you can withdraw your money in cash.

Good practices :

• Your card's PIN is personal and confidential, and must never be shared.

The Floussy card is capped at a limit of 60,000 DHS

You just need to check your contract or your reload slip where the validity date for online purchases is indicated.

Just go to the nearest Wafacash agency to top up your card with the desired amount.

Visit any Wafacash or Attijariwafa Bank ATM to:

• Check your Floussy card balance;
• Get the statement of the last 10 transactions made with your card.

Each recharge costs you 10 MAD including tax, regardless of the recharge amount, up to a maximum limit of 60,000 MAD.

You can withdraw up to 6,000 DHS per day with your card

Yes, it is possible to partially pay several installments

When paying your outstanding balance, you receive a payment receipt confirming that you have settled all amounts due.

Yes, you can perform your phone and internet top-ups at all our Wafacash agencies in Morocco, and you will receive your top-up immediately

The available recharge amounts in Wafacash agencies are: 20, 50, 100, 200, and 300 MAD

Payment is a service that allows you to pay in cash for your purchases, bills, or mobile top-ups across the entire Wafacash network.

Go to the Wafacash agency near you with your ID card number. Then, simply specify the unpaid installments you wish to settle.

Your order number is required to pay in cash.

Once the credit is approved by Wafasalaf, your funds will be immediately disbursed in cash and can be collected at any Wafacash agency.

Wafacash advises you not to carry out transactions for the benefit of people you do not know.
If you use Wafacash's services to pay for a purchase, service or in response to an offer, make sure that your beneficiaries are reliable. Wafacash does not guarantee their reliability and cannot be held liable in the event of their failure.

Wafacash makes your life easier and allows you to get a loan starting from a net salary of 3000 MAD.

We advise you to inform the Wafacash customer service if you believe you have been a victim of fraud when carrying out a transaction
You can request that the transaction be cancelled if it is a transfer via Cash Express. If it has not been distributed, Wafacash will be able to return the funds to you.

To benefit from the credit, please go to the nearest Wafacash agency with the following documents:

Common Documents:

• A valid copy of your National Identity Card (CIN);
• Proof of residence (water, electricity, or telephone bill, or residence certificate);
• A check specimen or a bank account certificate (RIB);
• Complete your file according to your profile, if you are:

Civil Servant:

• A check specimen or RIB;
• Your latest stamped bank statement;
• A salary certificate valid for 6 months, with the purpose: “Loan request for military civil servants”;

Private Sector Employee:

• A check specimen;
• Your last two bank statements;
• Your last two payslips;
• Your salary domiciliation;
• A work certificate;

CMR Retiree:

• A check specimen or RIB;
• Your latest bank statement;
• Your pension statement;

Local Authorities:

• Your latest bank statement;
• Your latest payslip or a one-month engagement statement including date of hire and stamped by the treasurer;
• Your work certificate;

Non-CMR Retiree:

• A check specimen or RIB;
• Your last two bank statements;
• Your recent pension statement;

Liberal Profession:

• A copy of the commercial register (model J) or professional card;
• A tax assessment notice;
• Your last three bank statements.
   

No, Wafacash does not offer home loans.

The credit offered by Wafacash is a consumer loan that can be used to finance any other project or expense: purchasing equipment, a car, financing a trip, a wedding, etc.

Wafacash offers financing amounts ranging from 5,000 to 1,000,000 MAD and more, depending on your situation.

The maximum repayment period can extend up to 7 years.

Wafacash is committed to responding to you as soon as possible after the submission of your complete file to Wafasalaf.

Wafacash offers manual currency exchange services in some of its agencies. To inquire about the nearest agency to you, please contact our Customer Service Center at 0522 43 50 50 or visit the link: Find an Agency | Wafacash.

Indeed, the documents to be presented are the passport and the national ID.

To exchange foreign currency for local currency, no ID is required, unless the amount to be exchanged in dirhams exceeds 50,000 DHS.

Any person of European nationality or residing in Europe or holding a European visa, and having a European phone number, can benefit from the services of the Wafacash mobile app.

We are implementing a system for respecting personal data in accordance with the applicable regulations.

The status of your transfers can be found in the 'History' section.

The refund will be made using the same method that was used for the original transaction. For example, if the transaction was made by credit card, the refund amount will be credited to the same credit card.

The Wafacash mobile app is available for download on the App Store and Google Play Store.

The specific regulations on the fight against money laundering and the financing of terrorism require us to retain your identification data for 5 years from the end of the business relationship

The MTCN code is the 12-digit transfer code that must be communicated to the beneficiary in order to withdraw the money in cash at a Wafacash agency. You will find this code in the "History" section by clicking on the relevant transfer. If you chose a deferred receiving option, this code will only appear on the day the transfer can be distributed.

In accordance with the regulations applicable to banks and payment institutions, we will need to retain your data, but the processing carried out will be limited to those required by law. The specific regulations related to the fight against money laundering and the financing of terrorism require us to keep your identification data for 5 years from the end of the business relationship. However, your data will no longer be processed by our teams for commercial purposes. Therefore, you will no longer receive any emails from us.

Smartphones running Android version 4.1 or higher and iOS version 10.0 or higher.

To make money transfers with Wafacash, simply download the Wafacash mobile app from the App Store or Google Play Store. To log in:

Enter your European phone number;

Enter the temporary code received by SMS in the appropriate field;

Go to the “Profile” section and complete the required fields;

On the home page, click on the send arrow;

Select the destination country, enter the amount to send, choose the delivery method (cash, bank account, or wallet), choose the delivery time (only if the method is “cash”), enter a promo code if you have one;

Review the transfer details on the summary screen: exchange rate, transfer fees, discount, total to pay, etc.;

Add your beneficiary by filling in the required fields;

Select the reason for the transfer and the source of funds from the dropdown lists;

Enter your bank card details;

Upload your ID documents and provide your electronic signature;

Once your ID documents are approved, your bank card will be charged and your transfer will be executed.

You can check the transfer status in the “History” section.

Deux cas de figures sont possibles :

Soit vous aviez déjà une carte enregistrée : dans ce cas, il suffit de renseigner seulement le code CVV et de cocher la case d’acceptation des conditions générales. 
Soit vous n’aviez pas de carte enregistrée : il faut renseigner la totalité de ses coordonnées bancaires dans les cases appropriées et cocher la case d’acceptation des conditions générales.
Votre banque vous demandera de valider la transaction avec le processus de 3D Secure. Si c’est le cas, l’interface de votre institution bancaire sera affichée dans l’application au moment du paiement. Il suffira donc de suivre les étapes indiquées.

You will be required to provide the following personal information: first name, last name, date of birth, nationality, address.

For sending money, you can send only in EURO.

For receiving money, the beneficiary can receive in the following currencies: dirhams (MAD) and CFA francs (XOF and XAF).

It depends on the reception method you chose for the transfer:

• In cash: To collect the money, the transfer beneficiary can go to any Wafacash agency with their valid ID (matching their full name) and the transfer code.
• To a bank account: Your beneficiary will receive the money directly into the bank account you specified.
• To a wallet: Your beneficiary will receive the money directly into their wallet.

You can register on the Wafacash application using one of the following identification documents:

• European National Identity Card;
• European Passport (on two pages with photo and signature);
• Foreign Passports (non-European) (on two pages with photo and signature);
• European Residence Permit.

Through the Wafacash mobile app, you can send money to Morocco, Cameroon, Mali, Ivory Coast, and Senegal.

The reception time depends on the chosen delivery method:

• In cash: the transfer can be received by your beneficiary within a few minutes, unless you choose to delay it;
• On wallet: the transfer can be received by your beneficiary within a few minutes;
• On bank account: the transfer is received within 1 to 3 business days.

Download the app on your new device and log in as an existing customer by providing the same mobile phone number you used to create your Wafacash profile. We will then send you an activation code that will be used to activate your profile on the new device.

During the money transfer, you can choose the receiving method that suits you and your beneficiary:

In cash at the Wafacash network;

To any bank account affiliated with the receiving country;

To a Wafacash Wallet.

Yes, a recipient can receive funds up to the amount successfully sent by the sender. A recipient may also be limited if the chosen method of reception (account, wallet, or cash) has restrictions on the allowed incoming amounts.

No, your profile is not lost. You can retrieve it as soon as you enter your phone number on the registration page.

Currently, payment is only possible by bank card.

Two scenarios exist:

• The beneficiary has not yet picked up the money: You can request a cancellation and be refunded the full amount along with the transfer fees. No cancellation fee is charged.
• The beneficiary has not picked up the money after 7 days: The cancellation will be processed automatically. You will be refunded the full amount along with the transfer fees. No cancellation fee is charged.

The Wafacash mobile application allows you to make money transfers from Europe to Africa in a convenient, fast, and secure manner. It is available 24/7 in multiple languages (English and French).

You will receive a notification and an email as soon as 'your documents' are validated by us.

The transfer can be canceled as long as it has not been received by the beneficiary's bank.

To proceed with the cancellation, you must contact customer service.

If the money transfer has already been received by the beneficiary's bank, you must immediately contact your bank to find a solution for a refund.

The refund is processed within 7 business days

Taamine Sahti is a hospitalization insurance contract that guarantees a daily allowance in case of hospitalization due to illness or accident for the underwriter or a beneficiary. The goal is to cover hospitalization expenses and compensate for income loss during the hospitalization period.

When you apply, we won't ask you any questions about your health. There is no medical form to fill in. All you need to subscribe to a Taamine Wafacash product is your identity card.

With Taamine Wafacash, you can protect yourself and your family against life's hazards for as little as 55 dh (incl. tax) per year. 
Several formulas are available to suit your needs and budget : 

> Taamine Al Janaza :

• Formula 1: Guaranteed capital of 10,000 DH, annual premium of 55 DH incl. tax/year;
• Formula 2: Guaranteed capital of DH15,000, annual premium of DH90 incl. tax/year;
• Formula 3: Guaranteed capital of MAD 20,000, annual premium of MAD 115 incl. tax/year;

> Taamine Wladi :

• Formula 1: Guaranteed capital of DH15,000, annual premium of DH110 incl. tax/year;
• Formula 2: Guaranteed capital of DH30,000, annual premium of DH210 incl. tax/year;

> Taamine Al Walidine :

• Formula 1: Guaranteed annuity of DH2,000/quarter over 2 years or guaranteed capital of DH16,000, annual premium of DH110 inc. tax/year;
• Formula 2: Guaranteed annuity of 3,000 DH/quarter over 3 years or guaranteed capital of 36,000 dh, annual premium of 240 DH incl. tax/year;

> Taamine Sahti :

• Formula 1: Daily indemnity of DH100/day (up to the annual ceiling of DH3,000), annual premium of DH115 incl. tax/year;
• Formula 2: Daily allowance of DH200/day (subject to an annual ceiling of DH5,000), annual premium of DH250 inc. tax/year.

For Al Janaza, Wladi and Al walidine products, in the event of the policyholder's death, the beneficiary must go to the Wafacash branch of his or her choice to make a claim and present the following supporting documents : 

• Burial certificate or death certificate, or any other document attesting to the death, issued by a competent authority;
• Duplicate of the special conditions (can be reprinted if lost);
• Copy of the beneficiary's CIN;

An SMS containing the withdrawal code will be sent to you as soon as possible. Simply go to the Wafacash branch of your choice with the withdrawal code to collect your money.

You can easily subscribe it. You should visit the Wafacash branch of your choice then, the branch representative will show you the different products and you can choose the one or ones that suit you. All you need to sign up is your identity card. No medical form is required. Once you've paid the annual premium, the agency representative will give you the general and specific conditions, as well as your payment receipt.

For the Sahti product, policyholders who have been hospitalized must go to the Wafacash branch of their choice to make a claim, and present the following supporting documents :

• Any document from a hospital certifying the patient's date of admission and discharge (must be stamped by a doctor);
• Duplicate of special conditions (may be reprinted if lost); 
• Copy of beneficiary's CIN;

An SMS containing the withdrawal code will be sent to you as soon as possible. Simply go to the Wafacash branch of your choice with the withdrawal code to collect your money.

The contract becomes effective the day after subscription and lasts for a fixed term of 12 months.

Of course, you can change some of the information on your contract, such as your address, surname, first name, date of birth or even the beneficiary of the contract. Our branch representative will print out your request for modification, which you should enclose with your initial contract.x

Taamine Wafacash is an inclusive insurance offer that provides you with coverage in case of hardships (hospitalization, death, etc.) at the most competitive rate in the market. Currently, we offer four Life and Personal insurance products:

• Taamine Al Janaza;
• Taamine Wladi;
• Taamine Al walidine;
• Taamine Sahti.

To subscribe to a Taamine Wafacash offer, you must be over 18 and under 65 for Taamine Al Janaza and Taamine Sahti, under 71 for Taamine Wladi and under 60 for Taamine Al walidine.

You can cancel your contract within 15 days of the subscription date. To do this, you can go to the Wafacash branch of your choice to make your cancellation request, and we will refund your premium in full. 
After 15 days, you cannot cancel your contract or have your premium refunded. However, you remain covered until the contract expiry date.

Taamine Al Janaza is a life insurance contract that guarantees the payment of a capital amount upon the death of the underwriter to a single designated adult beneficiary. The goal is to help the beneficiary cover funeral expenses.

For Taamine Al walidine, the beneficiary must be your father or mother, and for Taamine Wladi, the beneficiary must be your adult child. If your child is under the age of majority, you must designate a third person of legal age to collect the capital. 
For other products, you are free to designate the beneficiary of your choice, such as a member of your family, friends, neighbors, relatives, etc. 
You can designate only one beneficiary for each policy you take out. For example, if you want to cover your two children, you'll need to take out two policies, one for each child.

Cancellation ends automatically at the end of the contract. No documents are required to cancel. 

Taamine Wladi is a life insurance contract that ensures a capital amount is paid upon the death of the policyholder to an adult child beneficiary. If the child is not of legal age, an adult beneficiary must be designated to receive the capital. The objective is to secure capital for the child beneficiary to help finance studies or a project if a parent passes away.

For Taamine Al Janaza, Wladi and Al walidine, you can take out several policies without exceeding a total of DH 100,000 in guaranteed capital. 
For Taamine Sahti, you can subscribe to a maximum of 5 contracts.

To renew your contract, simply pay the premium again before the current contract expires. You won't need to show your ID (unless there's been a change). Our agency representative will give you your special conditions, including the new expiry date. 
To make sure you don't miss the expiry date, we'll send you an SMS reminder 1 month before the contract expires.

Taamine Al Walidine is a life insurance contract that guarantees the payment of a quarterly pension for 2 or 3 years in case of the policyholder's death, benefiting a parent designated as the beneficiary during the subscription of the contract. The goal is to protect the parents in case of the death of the child who was taking care of them

If you subscribe to Taamine Sahti, you can designate yourself as the beneficiary of the contract or designate a third party.
However, for Taamine Al Janaza, Wladi, and Al Walidine, you cannot be both the subscriber and the beneficiary. You must designate a third party as the beneficiary of the contract.

You can indeed change your account level whenever you wish. Simply go to any Wafacash agency with the necessary supporting documents and your mobile phone.

In order to make a transfer to a new beneficiary, you must first declare them in 'My Bank Accounts.'
Thus, as part of managing your bank accounts, you have the ability to:

Declare a new bank account by providing the information related to the account holder's identity (name, surname or company name) and their bank details;

Modify a bank account;

Delete a bank account.

To recharge a mobile using your Jibi account:

Select "Recharge a mobile" and your operator;

Enter the phone number to recharge and the amount;

To validate your transaction, simply enter your password. Your Jibi account will then be debited with the transaction amount.

To receive your Cash Express money transfer issued at one of our agencies to your mobile account Jibi:

Select "Receive Money";

Enter the transfer number that your sender provided you with or that you received by SMS (only if the sender requested it);

To confirm the transaction, simply enter your password;

Your Jibi mobile wallet will be credited with the amount sent.

For any questions, comments, or complaints, we invite you to contact us:

by email by filling out the form in the Contact Us section;

by phone by calling one of our Customer Service advisors at 05.22.43.50.50, Monday to Friday from 8 AM to 8 PM, Saturday from 9 AM to 1 PM, Sunday from 10 AM to 3 PM;

by mail by writing to the following address: Wafacash, 15 Driss Lahrizi Street, Casablanca

Declaring your Jibi account as the default account allows you to receive money transfers from all accounts opened with institutions in the area. To declare your Jibi account as the default account, go to the "Favorites Declaration" section and request to declare your Jibi M-wallet as "Default M-wallet." Then, validate the operation by entering the code received via SMS.

To view the history of transactions made through your Jibi mobile account, once logged in, select "My Transactions" from the navigation menu on the left side of your screen.

To view or print your receipts, once logged into the website, select the "My Transactions" tab. If you provided an email address when opening your account, you will also receive a downloadable receipt after each transaction.

To receive a transfer to your Jibi Pro mobile account, provide the sender with your IBAN, which you can find in the "My Settings" section. You will receive a notification upon the transfer's receipt.

 It is indeed possible to deactivate your Jibi account for a specific period. To do so, select "My Settings" in the navigation menu on the left side of your screen, then choose "Deactivate My Account." Please note that no transactions can be made on a deactivated account. You can later reactivate your Jibi account at any time by following the same steps.

Jibi is a mobile account accessible 24/7 that allows you to perform your transactions in a convenient, fast, and secure way, from the internet or your mobile.

With Jibi, you can now:

Pay for your purchases via your mobile at a wide network of merchants;

Deposit and withdraw money whenever and wherever you want through our wide network of Wafacash agencies, Attijariwafa bank, and our retail merchants across Morocco;

Send money from your phone to a Jibi mobile account, a bank account, or to a Wafacash or Attijariwafa bank agency;

Receive a money transfer sent from one of our Wafacash or Attijariwafa bank agencies without needing to travel;

Pay your bills or make online purchases without having to share your banking information;

Recharge your mobile phone or that of your loved ones.

To access your Jibi account, simply enter the phone number associated with your Jibi account and your password, which should be 6 to 8 digits long. If this is your first login, the password to enter is the activation code you received via SMS on your phone. Once logged in, you will be prompted to change it for security reasons.

To change your email address, select the 'My Settings' tab in the browser menu on the left side of your screen. You will then be prompted to enter your old email address as well as the new one.

With Jibi, you can:

send money directly to another Jibi user's mobile account;

send money to a bank account* at Attijariwafa Bank or partner banks;

send cash* to one of our 3000 Wafacash and Attijariwafa Bank agencies across Morocco;

*Features available for Classic and Premium accounts

You can always retrieve the details of your transaction (including the reference number of a transfer) by selecting My Transactions in the navigation menu on the left side of your screen. If you provided an email address when opening your account, you have also received an email containing the reference number of your transfer.

In case of loss or theft of your phone, we invite you to contact our Customer Service Center at 05 22 43 50 50 or visit the nearest Wafacash agency as soon as possible to block the use of your Jibi Pro account.

Anyone with a Moroccan mobile phone number can subscribe to a Jibi Basic account. Classic and Premium accounts are available to any Moroccan resident over the age of 18 who has a Moroccan mobile phone number.

In case you forget your password, we invite you to visit the agency to reset it. After verifying your identity, you will receive a temporary password via SMS that will allow you to access your account. Once logged in, you will be required to change it for security reasons.

To change your password, select the "My Settings" tab in the browser menu on the left side of your screen. You will then be prompted to enter your old password and the new one.

With Jibi, you can:

Receive money from another Jibi user;

Receive a bank transfer*;

Receive a Cash Express* issued at any of our 3000 Wafacash or Attijariwafa Bank branches across Morocco;

*Features available for Classic and Premium accounts.

As long as your recipient has not picked up the money you sent at the agency, you still have the option to cancel the transfer or modify the first and/or last name of your recipient. To do this, select "My Transactions" from the navigation menu on the left side of your screen and click on "Modify Transaction" or "Cancel Transaction."

You have the possibility to close your Jibi account at any time by visiting the Wafacash or Attijariwafa Bank branch of your choice, with your ID and mobile phone.

User manual according to phone type

A retail merchant is a merchant where you can:

Open a Jibi Basic account;

Make a cash deposit;

Make a cash withdrawal.

To fund your Jibi account, you have several options:

Visit the Wafacash agency of your choice

Go to a retail merchant

Visit an Attijariwafa Bank branch or fund your account via Attijarinet if you are an Attijariwafa Bank customer

Two options are available to you:

You initiate the payment:

Enter the merchant's phone number and the amount you wish to pay;

To validate your transaction, simply enter your password;

Your Jibi account will then be debited for the transaction amount.

The merchant sends you a payment request;

The merchant enters your phone number and the amount you owe on their phone;

You will receive an SMS with a summary of your purchase and a secret code to provide to the merchant, who will enter it to validate the transaction;

Your Jibi account will then be debited for the transaction amount.

You can send up to 3000 Dhs to another Jibi account or to an agency.

To view or print your receipts, once logged in to the website, select the "My Transactions" tab. If you provided an email address when opening your account, you will also receive a downloadable receipt after each transaction.

For a Basic account, register in just a few seconds via the online registration form, at a Wafacash agency (or Attijariwafa bank if you are an Attijariwafa bank customer), or at a retail merchant.

For a Classic or Premium account, visit the Wafacash agency of your choice (or your Attijariwafa bank agency if you are an Attijariwafa bank customer) with your mobile phone."
 

You can deposit up to:

200 Dhs in a Basic account;

5000 Dhs in a Classic account;

20000 Dhs in a Premium account.

A Jibi payment acceptance sign is available at all Jibi Pro merchants.

To send money from your Jibi mobile account to the Wafacash or Attijariwafa Bank branch of your choice:

Select “Send money to a branch”;

Enter the recipient's first and last name and the amount you wish to send;

To confirm your transfer, simply enter your password. Upon your request, an SMS containing your transfer code will be sent to your recipient.

Your Jibi mobile account allows you to pay your bills or shop online with more than a hundred service providers. Among them, you will find: Orange, Royal Air Maroc, Air France, the General Treasury of the Kingdom, the General Directorate of Morocco, and many more.

To open a Jibi Basic mobile account, no supporting documents are required. To open a Jibi Classic mobile account, please visit an agency with a valid identification document (ID card, passport, or residence card). To open a Jibi Premium mobile account, please visit an agency with a valid identification document (ID card, passport, or residence card) and a proof of address.

You can withdraw the available funds from your Jibi mobile account at any time by visiting any Wafacash agency or a participating retail merchant. If you are an Attijariwafa Bank customer, you can also make withdrawals at any Attijariwafa Bank branch.

You can pay at all Jibi Pro merchants starting from the first dirham and up to the available balance in your Jibi account.

To send money from your Jibi mobile account to another mobile:

Select 'Send money to a mobile'; Enter the personal details of your recipient or select them from your pre-registered contacts. Then enter the amount you wish to send; To confirm your transfer, simply enter your password. Your recipient will instantly receive their money in their Jibi mobile wallet.

• To pay a bill or your online purchases using your Jibi mobile account:
• Select "pay a bill" and choose the biller or service provider to pay
• Enter the required information: payment ID or reference, contract number, invoice number, pre-booking code, or others
• To validate your transaction, simply enter your password
• Your Jibi account will then be debited for the transaction amount.

An email address is not required when opening your Jibi account, but we strongly recommend that you provide one. This will allow you to receive receipts related to your transactions and stay informed about new updates related to the Jibi service.

To save time when sending money to a mobile, you have the option to save your recipients in "My Contacts." As part of managing your contacts, you can:

Add a new contact by entering their first name, last name, and phone number

Edit a contact

Delete a contact

To view or print your receipts, once logged in to the website, select the "My Transactions" tab. If you provided an email address when you opened your account, you will also receive a downloadable receipt after each transaction.

To send money to a bank account:
Select 'Send to a bank account';
Choose the beneficiary bank account from your list of pre-registered accounts and enter the amount you wish to send;
To confirm your transaction, simply enter your password. Your Jibi account will then be debited with the transaction amount.

 To view or print your receipts, once logged in to the website, select the "My Transactions" tab. If you provided an email address when opening your account, you will also receive a downloadable receipt after each transaction.

To fund your Jibi Pro account, visit any Wafacash or Attijariwafa Bank branch of your choice or fund your account via Attijarinet.

by phone by calling one of our Customer Service advisors at 05.22.43.50.50, Monday to Friday from 8 AM to 8 PM, Saturday from 9 AM to 1 PM, Sunday from 10 AM to 3 PM;

by mail by writing to the following address: Wafacash, 15 Driss Lahrizi Street, Casablanca

You can withdraw the available funds from your Jibi Pro account at any time by visiting the Wafacash or Attijariwafa Bank branch of your choice.

To pay a Jibi Pro merchant:

Select 'Pay a merchant';

Enter the merchant's phone number and the amount to be paid;

To validate your transaction, simply enter your password. Your Jibi Pro account will then be debited with the transaction amount.

 In case of loss or theft of your phone, we invite you to contact our Customer Service Center at 05 22 43 50 50 or visit the nearest Wafacash agency as soon as possible to block the use of your Jibi Pro account.

 "Accessible from the web or mobile, the 'My Bank Accounts' section allows you to view or delete the bank account RIBs that were previously declared at the branch. Please note that you must be the account holder of these bank accounts.

To send money to your bank account:

Select 'Send to my bank account';

Choose the beneficiary bank account from your list of pre-registered accounts and enter the amount you wish to send;

To confirm your transaction, simply enter your password. Your Jibi Pro account will then be debited with the transaction amount.

You can cancel your Jibi Pro account at any time by going to any Wafacash or Attijariwafa Bank branch, bringing your ID card and mobile phone.

Accessible from the web or mobile, the 'My Transactions' section gives you access to all your transactions made via your Jibi Pro account

To receive a transfer to your Jibi Pro mobile account, provide the sender with your IBAN, which you can find in the "My Settings" section. You will receive a notification upon the transfer's receipt.

Jibi Pro is a mobile account accessible 24/7 that allows you to make your transactions conveniently, quickly, and securely, directly from your mobile.

With Jibi Pro, you can now:

Offer your customers the option to pay for their purchases using their mobile phone, either on your premises or remotely, simply and securely;

Pay your suppliers who have a Jibi Pro account;

Transfer your earnings directly to your bank account without having to go anywhere;

Receive transfers;

Pay your bills or make online purchases without having to share your banking information;

Recharge your mobile phone or that of your loved ones;

Deposit or withdraw money whenever and wherever you want through our extensive network of Wafacash and Attijariwafa Bank agencies.

To change your email address, select the 'My Settings' tab in the browser menu on the left side of your screen. You will then be prompted to enter your old email address as well as the new one.

To pay a bill or make online purchases using your Jibi Pro account,
select "Pay a Bill" and choose the biller or service provider to pay;
enter the required information: payment ID or reference, contract number, invoice number, pre-booking code, or other details;
to validate your transaction, simply enter your password;
Your Jibi Pro account will then be debited for the transaction amount.

The Jibi pro account is open to all professionals (merchants, artisans, liberal professions, freelancers, etc.) who wish to accept payments via their mobile phone.

To change your password, select the "My Settings" tab in the browser menu on the left side of your screen. You will then be prompted to enter your old password and the new one.

To recharge a mobile using your Jibi Pro account:

Select 'Recharge a mobile';

Enter the phone number to be recharged and the amount;

To validate your transaction, simply enter your password;

Your Jibi Pro account will then be debited for the transaction amount.

To benefit from the Jibi Pro offer, please visit the nearest Wafacash or Attijariwafa Bank agency.

Payment can be made in two ways: You send a payment request to the client:

From your Jibi Pro app, you select 'Request a Payment,' enter the client’s phone number, and the amount they owe you;

From their Jibi Pro app, the client selects 'Pay a Merchant,' enters your phone number, the amount they owe you, and confirms the transaction.

 To view or print your receipts, once logged in to the website, select "My Transactions" in your Client Area. If you have provided an email address when opening your account, you will also receive a downloadable receipt after each transaction.

To access your Jibi account, simply enter the phone number associated with your Jibi Pro account and your password, which should be 6 to 8 digits long. If this is your first time logging in, the password to enter is the activation code you received by SMS on your phone. Once logged in, you will be prompted to change it for security reasons.

For every payment transaction, you will receive a notification confirming the receipt of funds.

For any questions, comments, or complaints, please contact us:

By email by filling out the form in the 'Contact Us' section;

By phone by calling one of our customer service advisors at 05 22 43 50 50, Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 9:00 AM to 4:00 PM, and Sunday from 10:00 AM to 3:00 PM;

By mail by writing to the following address: Wafacash, 15 Driss Lahrizi Street, Casablanca;

We will respond as soon as possible.

Wafacash advises you not to carry out transactions on behalf of people you do not know.

If you use Wafacash services to make a payment for a purchase, service, or in response to an offer, make sure of the reliability of your beneficiaries. Wafacash does not guarantee their reliability and disclaims any responsibility in case of their failure.